If you spend a long time abroad, it is likely that you will catch an illness at some point during your stay. Thanks to your au pair health insurance, you are also insured abroad and can receive free medical treatment.
At the beginning of the programme, you will receive an insurance card/confirmation from our insurance partner which you should always carry with you. Outside of the EU, it is common to consult in-network doctors who works with your insurance company. That way, the doctor can handle the costs directly with the insurance company and won't ask you to pay in advance. You can find the addresses of suitable doctors in your area online or by calling your insurance company. In general, you will have to pay for smaller treatments in advance (and get reimbursed later), while, for example, more intensive hospital treatments will be settled directly with the insurance company.
In case of a serious emergency requiring immediate treatment you should visit the nearest emergency room or dial the emergency number 911 (999 for the UK). Keep in mind that it is important to always have your insurance card with you. You have to inform your insurance company as soon as possible about any necessary emergency treatment, at the latest within 48 hours.
If you accidently damage someone's property or lose your luggage, please report the claim immediately by filling out a claim form and sending it directly to the insurance company.