Data Protection
The protection of your personal data is very important to us. AuPairCare takes the privacy and security of your data seriously and wishes to provide transparency regarding when and which data is collected and how it is used. If you have any questions or concerns regarding data protection, you may contact us at info@aupaircare.eu or reach out directly to our Data Protection Officer at any time.
The website of AuPairCare Europe GmbH can generally be used without providing personal data. Should you choose to contact us via online forms, the processing of personal data becomes necessary. Such processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the country-specific data protection laws applicable to AuPairCare Europe GmbH. This Privacy Policy informs you about the type, scope, and purpose of the personal data collected, used, and processed by us, as well as your rights as a data subject.
We have implemented numerous technical and organizational measures to ensure that personal data processed through this website is protected as thoroughly as possible. Nevertheless, internet-based data transmissions may involve security vulnerabilities (e.g., when communicating via e-mail), so absolute protection cannot be guaranteed. Therefore, you are free to transmit personal data to us by alternative means, such as by telephone.
1. Name and address of the responsible body
AuPairCare Europe GmbH is the entity responsible for data processing within the meaning of the General Data Protection Regulation (GDPR), other applicable data protection laws in the member states of the European Union, and other data protection provisions:
AuPairCare Europe GmbH
Giesebrechtstr 10
10629 Berlin
Germany
Phone: +49 30 8439390
E-mail: info@aupaircare.eu
Website: www.aupaircare.eu
2. Name and address of the data protection officer
If you have any questions or suggestions regarding data protection, you can contact our external data protection officer directly at any time:
Dipl.-Inform. Thomas Ziemer
datenschutz-maximum
Postfach 470805
12316 Berlin
Germany
3. Collection, processing and use of data
3.1 Automatic storage of data
Each time an individual or automated system accesses our website, certain general data and information are automatically collected and stored in the server’s log files.
The following specific data is recorded in these log files:
Date and time of the access
Name of the accessed internet service, the requested resource, and the action performed
If applicable, the query submitted by the client
The website from which the user accessed our pages (referrer) and the user’s country code (e.g., “en”)
The amount of data transferred
Information on whether the retrieval was successful
IP address (Internet Protocol address) of the accessing device
Data provided by the internet client used by the visitor (browser type, email program, etc.), including program, version, operating system, and language
The internet service provider of the accessing system
Other similar data and information used for security purposes in the event of attacks on our IT systems
The collection of this general data and information does not allow any conclusions to be drawn about the identity of the individual user. These log files are necessary to correctly deliver and optimize the content of our website, to ensure the permanent functionality of our IT systems and website technology, and to provide law enforcement authorities with information required for criminal investigations in the event of a cyberattack.
The anonymously collected data and information is evaluated by us on a statistical basis and for the purpose of enhancing data protection and information security within our company. Ultimately, this ensures an optimal level of protection for the personal data processed by us. The anonymous log file data is stored separately from any personal data provided by users.
3.2 General contact via the website
In accordance with legal requirements, our website provides information that enables quick electronic contact and direct communication with us, for example via email. Any personal data transmitted by you will be stored solely for the purpose of processing your inquiry or contacting you. This personal data will not be shared with third parties.
3.3 Contact and application forms
In certain areas of our website, you may be asked to provide personal data through forms. These include, for example, forms for ordering brochures by post, registering for information events, submitting short online applications, and submitting full online applications for our various exchange programs.
The specific personal data collected depends on the respective form. Personal data provided by you will be collected and stored only for the purposes stated on the form, in order to fulfill your request. Providing this personal data is voluntary. Your personal data will not be linked or combined with other data.
Additionally, the IP address assigned by your Internet Service Provider (ISP), as well as the date and time of form submission, are recorded. This information is stored to prevent misuse of our services and, if necessary, to enable the investigation of criminal offenses. In this regard, storing such data is necessary to protect our rights. This data will not be shared with third parties unless required by law or for the purpose of criminal prosecution.
Downloads
Information Sheet for Au pair participants: Data Collection at AuPairCare
In addition, AuPairCare may need to collect special categories of personal data from applicants for an exchange program in order to carry out the consultation and application process in the short online applications and full online applications. This may include the collection of health-related data and data concerning religious beliefs. Such information is necessary for the application process, for placement with a suitable host family in the host country, and for providing support to the participant while abroad. In certain cases, participation in the program may be restricted due to health considerations.
As the processing of this special personal data requires explicit consent, we obtain such consent separately during the application process.
Detailed information on the collection, use, and processing of personal data by AuPairCare is provided in the information sheet created for the au pair programs. This information is usually sent together with the detailed application documents.
3.4 WhatsApp
If you have indicated on a form that we may contact you via WhatsApp, we will send information to the phone number you provided. You may also contact us at any time via the WhatsApp phone numbers listed on our website, and we will correspond with you via WhatsApp accordingly.
The service provider for WhatsApp is the U.S.-based company WhatsApp Inc., a subsidiary of Meta Platforms Inc. For the European region, WhatsApp Ireland Limited is responsible. WhatsApp may also process your data in the United States. We note that, according to the European Court of Justice, there is currently no adequate level of data protection for transfers to the United States. This may involve risks regarding the legality and security of data processing.
WhatsApp relies on so-called Standard Contractual Clauses (SCC) pursuant to Art. 46(2) and (3) GDPR as the legal basis for processing data by recipients in third countries (outside the EU, in particular the United States) or for transferring data to such countries. SCCs are model contracts provided by the European Commission to ensure that your data complies with European data protection standards even when transferred to third countries and stored there. By using these clauses, WhatsApp commits to adhering to European data protection standards when processing your data, even if it is stored, processed, or managed in the United States. These clauses are based on an implementing decision of the European Commission. The decision and corresponding Standard Contractual Clauses can be accessed here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de.
Information on data transfers via WhatsApp in accordance with the Standard Contractual Clauses can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.
Further details on the data processed through the use of WhatsApp are available in WhatsApp’s privacy policy: https://www.whatsapp.com/privacy.
3.5 Duration for Which Personal Data Is Stored
We retain personal data for as long as it is necessary to perform or initiate the contract you have requested, as well as for other legitimate purposes, such as compliance with legal obligations, dispute resolution, and the establishment of evidence. Accordingly, the actual retention period may vary.
Once the purpose for which the data was collected no longer applies, or once a retention period prescribed by the European legislator or another competent authority expires, the personal data is routinely blocked or deleted in accordance with statutory requirements.
4. Your Rights as a Data Subject
You retain control over all personal information you provide to us. If you wish to access, correct, or modify the data we have stored about you, or to withdraw your consent for communications, you may do so using the contact details provided in the imprint, via info@aupaircare.eu, or by contacting our Data Protection Officer directly (see Section 1).
As a visitor to our website and as our customer, you have the following rights with respect to the data we collect and store in accordance with the European Union General Data Protection Regulation (GDPR):
4.1 Right to Access and Rectification
You may obtain information from us at any time, free of charge, regarding whether and which specific personal data concerning you has been processed, stored, or transferred to a third country. You may also request a copy of the stored data. Any inaccurate or incomplete data may be corrected or completed remotely.
4.2 Right to Erasure and Restriction of Processing
You may request the deletion or restriction of your personal data. Please note that legal retention obligations—such as those arising from paid contracts like the booking of exchange programs—may prevent us from fully deleting your data. In such cases, we will restrict the processing of your data accordingly.
4.3 Right to Data Portability
You have the right to receive personal data concerning you in a structured, commonly used, and machine-readable format, and to transmit this data to another controller, provided that processing is based on consent or a contract and carried out by automated means. This right does not apply where processing is not necessary for the performance of a task in the public interest or in the exercise of official authority. Furthermore, you may request the direct transfer of personal data from one data controller to another, insofar as this is technically feasible and does not affect the rights and freedoms of other individuals.
4.4 Right to Withdraw Consent
You may revoke your consent to the processing of your personal data at any time, with effect for the future, by contacting us at the addresses provided in Sections 1 or 2. In particular, you may object to the use of your email address for the purpose of receiving marketing emails at any time, in writing or in text form, to info@aupaircare.eu, without incurring any costs other than standard transmission fees. This also applies to profiling insofar as it is associated with such direct marketing.
4.5 Right to Object
For reasons relating to your particular situation, you may object at any time to the processing of your personal data on the basis of legitimate or public interest. This also applies to profiling carried out under these provisions. Upon receiving an objection, we will cease processing personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights, and freedoms of the data subject, or if processing is required to assert, exercise, or defend legal claims. Furthermore, for reasons relating to your specific situation, you may object to the processing of personal data for scientific or historical research purposes, or for statistical purposes, unless such processing is necessary to perform a task carried out in the public interest.
4.6 Automated Decisions, Including Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, unless such a decision is necessary for entering into or performing the Participant Agreement and is made with your explicit consent. In such cases, we will implement reasonable measures to safeguard your rights, freedoms, and legitimate interests. This includes, at a minimum, the right to express your position, challenge the decision, and request human intervention. To exercise your rights concerning automated decisions, you may contact us at any time.